FREQUENTLY ASKED QUESTIONS
How can I place an order?
You can place an order directly through our website. Browse products, select your size and quantity, and proceed to checkout.
How long does delivery take?
- Karachi: 2–4 business days
- Other cities in Pakistan: 3–7 business days
- International: Delivery times vary by location and shipping method.
Delivery may take longer during sales, holidays, or unforeseen delays.
What are the shipping charges?
- Orders above PKR 5,000: Free Delivery
- Orders under PKR 5,000: Flat PKR 250
- International: Charges vary by destination and will be calculated at checkout.
How can I track my order?
Once your order is dispatched, you will receive a confirmation message via SMS or email.
For tracking or updates, you can also contact us on WhatsApp: 0339-2467233
Can I return or exchange my order?
- Returns and exchanges are accepted within 7 days of receiving your order.
- Items must be unused, with all tags and packaging intact.
- Not eligible: Sale items, customized orders, worn/washed items, and hygiene-sensitive items like innerwear.
Return shipping costs are borne by the customer, unless the item delivered was incorrect or defective.
How will I get my refund?
- You can choose an exchange or store credit.
- Cash refunds are issued only if a replacement is unavailable for incorrect or defective items.
What if my package is damaged or missing?
- If your package arrives damaged, contact us within 24 hours with photos or proof.
- BinSaeed is not responsible for lost parcels due to incorrect or incomplete addresses.
Do you ship internationally?
Yes, we ship internationally. Delivery times and charges vary depending on the destination and will be calculated at checkout.
Can I cancel my order?
Orders can be canceled before dispatch. Once shipped, cancellation is not possible.
Who can I contact for help?
For any questions, order issues, or assistance, contact us via:
- WhatsApp: 0339-2467233
- Email: customercare@wearbinsaeed.com
